Privacy Policy

1. Introduction

The Milk Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website themilkcompany.org or interact with our services.

Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

This Privacy Policy applies to information we collect from visitors, customers, and other individuals who interact with us through our website, email, phone, or other means.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Submit inquiries or requests for quotes
• Communicate with us via email, phone, or other channels
• Subscribe to our newsletters or updates
• Place orders or conduct business with us

The personal information we may collect includes:

• Name (first and last name)
• Email address
• Phone number
• Company name
• Business address
• Messages and communications content
• Product interests and preferences
• Order history and transaction details

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage patterns. This information includes:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or link
• Date and time of visit
• Device identifiers
• Geographic location (country, city, region)

This information is collected using server logs, cookies, and similar tracking technologies.

2.3 Cookie Data

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us improve your experience and analyze website traffic.

For detailed information about the cookies we use, their purposes, and how to manage your cookie preferences, please refer to our Cookie Policy.

3. How We Use Your Information

We use the information we collect for various legitimate business purposes, including:

3.1 Processing Inquiries and Orders

We use your personal information to:

• Respond to your inquiries and provide customer support
• Process and fulfill orders
• Send order confirmations and shipping notifications
• Handle billing and payment processing

3.2 Responding to Communications

We use your contact information to:

• Respond to your emails, phone calls, and form submissions
• Provide requested information about our products and services
• Follow up on business inquiries and quotes

3.3 Improving Our Website and Services

We use automatically collected information to:

• Analyze website usage patterns and trends
• Improve website functionality and user experience
• Identify and fix technical issues
• Develop new features and services

3.4 Complying with Legal Obligations

We may use your information to:

• Comply with applicable laws, regulations, and legal processes
• Respond to lawful requests from public authorities
• Protect our rights, privacy, safety, or property
• Enforce our terms and conditions

3.5 Sending Relevant Updates (With Consent)

With your consent, we may use your information to:

• Send newsletters, promotional materials, and updates
• Inform you about new products, services, or special offers
• Share industry news and relevant content

You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the emails or by contacting us directly.

4. Who Has Access to Your Data

We limit access to your personal information to authorized personnel and third parties who need it to provide our services.

4.1 The Milk Company Employees

Our employees, contractors, and agents may access your personal information on a need-to-know basis. Access is limited to personnel who require the information to perform their job functions, such as:

• Customer service representatives
• Sales and business development team members
• Operations and logistics personnel
• IT and security administrators

All personnel with access to personal information are bound by confidentiality obligations and receive appropriate training on data protection.

4.2 Service Providers

We share your information with trusted third-party service providers who perform services on our behalf, including:

• FormSubmit.co: We use FormSubmit for processing contact form submissions. FormSubmit may receive and process the information you submit through our contact forms.
• Website Hosting Provider: Our hosting provider stores and processes website data, including server logs and user data.
• Google Maps: We embed Google Maps to display our location. Google may collect information about your device and usage.

These service providers are contractually obligated to protect your information and may only use it to provide services on our behalf.

4.3 Legal Authorities

We may disclose your information to legal authorities when required by law or to protect our rights, including:

• Compliance with court orders, subpoenas, or legal demands
• Cooperation with law enforcement investigations
• Protection against fraud, security threats, or illegal activities
• Enforcement of our legal rights and agreements

5. Third-Party Services

Our website and services incorporate third-party services that may collect information about you:

5.1 FormSubmit.co

We use FormSubmit (formsubmit.co) to process form submissions from our website. When you submit a form, your information is transmitted to FormSubmit's servers for processing and delivery to our email. FormSubmit's privacy practices are governed by their own privacy policy. For more information, please visit formsubmit.co.

5.2 Google Maps

We embed Google Maps on our website to show our business location. When you interact with the map, Google may collect information about your device, location, and usage. Google's data practices are described in their Privacy Policy.

5.3 Website Hosting Provider

Our website is hosted by a third-party hosting provider. The hosting provider may collect server logs and other technical data related to website access and performance.

5.4 Analytics (If Enabled)

We may use analytics services, such as Google Analytics, to analyze website traffic and user behavior. When enabled, these services may collect information about your device, browsing activities, and location. Analytics services use cookies and similar technologies to gather this information. You can opt out of analytics tracking through our cookie consent mechanism or by using browser settings.

Our use of analytics is subject to your consent, which we obtain through our cookie consent banner before enabling analytics tracking.

5.5 Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using Secure Sockets Layer (SSL) technology
• Access controls and authentication mechanisms for systems containing personal data
• Regular security assessments and vulnerability monitoring
• Employee training on data protection and security best practices
• Secure data storage and backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Contact Form Submissions: We retain form submission data for up to 3 years to maintain business records and provide ongoing customer support.
• Customer Accounts: We retain customer account information for the duration of the business relationship plus 5 years for record-keeping purposes.
• Marketing Communications: We retain email addresses for marketing purposes until you unsubscribe or request deletion.
• Server Logs: We retain server logs for up to 12 months for security, troubleshooting, and analytics purposes.
• Cookie Data: Cookie data is retained according to the lifespan of each cookie as specified in our Cookie Policy.

When personal information is no longer needed, we securely delete or anonymize it in accordance with applicable laws and regulations.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information. We are committed to honoring these rights regardless of where you reside.

8.1 Right to Access Your Data

You have the right to request access to the personal information we hold about you. Upon verification of your identity, we will provide you with a copy of your personal data in a commonly used format.

8.2 Right to Correction

You have the right to request correction of inaccurate or incomplete personal information. We will promptly correct any errors upon verification.

8.3 Right to Deletion

You have the right to request deletion of your personal information. To request deletion, please contact us at contact@themilkcompany.org with "Data Deletion Request" in the subject line. We will process your request within 30 days, subject to certain exceptions such as:

• Compliance with legal obligations
• Exercise or defense of legal claims
• Legitimate business purposes with a legal basis

Upon receiving a deletion request, we will:

1. Verify your identity
2. Confirm the scope of deletion
3. Delete or anonymize your personal data from our systems
4. Notify relevant third parties who may have received your data
5. Confirm completion of your request

8.4 Right to Opt Out of Communications

You have the right to opt out of receiving marketing communications from us at any time. You can:

• Click the "unsubscribe" link in any marketing email
• Contact us at contact@themilkcompany.org
• Call us at +1 (585) 370-2820

Opting out of marketing communications does not affect transactional messages related to your orders or inquiries.

8.5 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of your data or object to processing while we verify legitimate grounds.

8.6 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

We will respond to your request within 30 days. We may require verification of your identity before processing your request.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected personal information from a child under 18, please contact us immediately at contact@themilkcompany.org.

Parents and guardians should supervise their children's online activities and use parental controls to help protect their children's privacy.

10. International Data Transfers

We are based in the United States and process personal information in the United States. If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country.

By using our website and services, you consent to the transfer of your personal information to the United States and other countries where our service providers operate.

We take appropriate measures to ensure your personal information remains protected during international transfers, including:

• Using secure, encrypted connections for data transmission
• Contracting with service providers who maintain appropriate security standards
• Implementing standard contractual clauses where required by applicable law

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information.

Your continued use of our website and services after the posting of an updated Privacy Policy constitutes your acceptance of the changes.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For data protection inquiries, please email contact@themilkcompany.org with "Privacy Inquiry" in the subject line.